Refund policy

Effective June 2026

Returns

We accept return requests for the following reasons only:

Item arrived damaged or broken in transit, must be reported within 24 hours of delivery with photo evidence and a short video of the issue.
Wrong item delivered, report within 24 hours of delivery with photo evidence of the incorrect item received.
Items must be unused and returned in all original packaging, which includes the Star of Dune box, pouch, any bags, and tags. Everything must be intact and as received.

Due to the nature of our products and for hygiene purposes, jewellery purchases are non-refundable except in the cases listed above. Earrings are non-returnable under any circumstances for hygiene reasons.

We do not accept returns for change of mind, incorrect size selection, or personal preference.

Custom or personalised pieces are not eligible for return.

All return requests must be submitted within 7 days of the confirmed delivery date.

Condition Requirements

Returned items must be:

In perfect, unused condition with no scratches, alterations, or signs of wear
In original Star of Dune packaging, including box and pouch, with all tags and labels intact
Returned in the original packaging it arrived in. Please do not use oversized or alternative boxes, as any additional courier fees incurred may be deducted from your refund
Accompanied by the original invoice or order confirmation
If your item was part of a promotional bundle or offer, the entire bundle must be returned in order to process the refund. Partial bundle returns are not accepted

Items returned in a damaged, worn, or unsuitable condition will not be eligible for a refund. We reserve the right to deduct reasonable costs from the refund amount, or to return the item to your delivery address at your expense, if conditions are not met.

How to Return

To initiate a return, please follow the steps below:

Take clear photos of the item and, where applicable, a short video showing the issue. Write a brief description of what went wrong. The more detail you provide, the faster we can help.
Reach us via WhatsApp or email at youarethestar@starofdune.com within 7 days of delivery. Include your name, delivery address, order number, description of the issue, and attach your photos and video.
Our team will review your request and get back to you within 2 business days with next steps.
Once approved, we will arrange a complimentary courier pickup from your delivery address. Returns within the UAE are completely free and we take care of everything.
Once the item is received, we carry out an inspection. If approved, a replacement will be dispatched within 48 hours (subject to availability) or a refund will be processed within 7 to 14 business days.

Refunds

Approved refunds are processed to the original payment method. Clean, simple, fair.

Once we receive and inspect your returned item, please allow up to 7 to 14 business days for the refund to be processed on our end. Depending on your bank or card provider, it may take additional time to reflect in your account. This is outside our control.

If your order was placed using Tabby or another Buy Now Pay Later provider, your payment plan will be updated automatically upon refund approval. If you have already paid in full, the refund will be issued directly from the provider.

Alternatively, you may request a replacement (subject to availability) or store credit valid for 12 months. Shipping fees are non-refundable unless we dispatched the wrong item.

Once a refund or replacement has been confirmed, no further compensation shall be requested or issued beyond what is stated here.

Size or fit queries? Reach out via WhatsApp or at youarethestar@starofdune.com and we will do our best to help. Please note that we are unable to process direct exchanges. If you would like a different piece, simply return your item for a refund and place a new order for the one you prefer.

Missing Orders

In the rare event that your order appears to be missing after a confirmed delivery notification, please contact us at youarethestar@starofdune.com or via WhatsApp within 24 hours of that notification.

Once notified, we will investigate with the courier and either issue a full refund or resend your order (subject to availability) within 48 hours.

Non-Returnable Items

Earrings: non-returnable for hygiene reasons under any circumstances
Custom-made or personalised jewellery (engraved or bespoke pieces)
Items damaged through misuse, chemical exposure, or normal wear
Items returned without prior approval
Items returned after the 7-day window
Items explicitly marked as Final Sale at the time of purchase. All other sale and discounted items are eligible for return under the conditions above

Star of Dune reserves the right to refuse any return if the item does not meet the conditions stated in this policy.

Gift Returns

If you received a Star of Dune piece as a gift and need to arrange a return, please ask the original purchaser to contact us directly, as returns must be initiated by the person who placed the order.

Please contact us at youarethestar@starofdune.com or via WhatsApp to arrange.

Order Cancellations

Orders can be cancelled before dispatch. Contact us immediately at youarethestar@starofdune.com or via WhatsApp. Once shipped, cancellation is not possible. The returns process above applies on delivery.

Questions about a return?
Email: youarethestar@starofdune.com
Star of Dune by Dune Theory FZE · Dubai, UAE